Q: How do you we protect your personal pieces of information

A: We guarantee that your personal information is protected. information is saved in a secured server.
Moreover, SSL is used for the checkout process to keep your billing info safe.
No credit card details are saved on our system. We don’t share your personal information with any other parties.

Q: I haven’t received my purchase. What should I do?

A: If you haven’t heard from Winoky Shop after ordering, then please call us on 0302525432 or email us at customercare@winokyshop.com. Make sure to quote your order number when you contact us.
You can find it in the email sent as an order confirmation.

Q: How do I place an order?

A: Shopping on Winoky Shop is easy.
Once you have found the product you want to buy, kindly follow the steps below:

Click on {Add to Cart} to add it to your shopping cart.
Register an account or log in to your existing account by entering your email and password.
Enter your shipping/billing information.
Choose your preferred payment option.
Click on {Place Order} to complete your order

Once your order is placed, we will automatically confirm it by either notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order.
please contact our customer service call centre on 0302525432 or. You can also send an email to
customercare@winokyshop.com a few hours after you have placed your order.

Q: What if I am not at home when the order arrives? Will, they re-deliver?

A: On the day of your delivery, a customer support officer will call you to confirm the delivery details.
If you are unable to receive your purchase, then delivery can be rescheduled within 1-2 days time.

Q: What is your delivery time?

A: Delivery time varies based on the products ordered, our deliveries to Accra Areas are 2hrs-12 hours and
Kumasi 1-3 days.
Check on our delivery timeline for more delivery info across the nation.

Q: Can I return items that are not defective?

A: Yes you can as long as the product is undamaged, unaltered and is in its original state and packaging with
all original accessories and manuals.

Q: Can I pick up my item instead of having it delivered. Is this possible?

A: Yes. You can pick up your order from our office or warehouse in Accra and Kumasi. Contact us to schedule a time
for the pick-up.

Q: Do you provide wholesale service.

Yes, products are ordered in bulk quantity.

Q: Do you do customization

A: Yes, we accept customizations on bulk quantity.

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